We ask you to read these conditions carefully before placing any order. Once you place the order, you accept the full binding of these General Conditions.
These Terms and Conditions constitute the General Conditions of sale of all the products of the Web.
The Website makes sales, under the conditions described in this document, only to emancipated minors or adults (*).
(*) If you are under 18 years old and you are not emancipated and you want to buy a book or tickets to attend an event, it is necessary that you ask your parents or guardians to place the order for you.
The contract between the Holder and the client will be constituted by these GENERAL TERMS AND CONDITIONS OF CONTRACT, by the ORDER and by the SPECIAL CONDITIONS included in the ACKNOWLEDGMENT OF RECEIPT.
The Particular Conditions will be limited to confirming the requested product, the final total price, including shipping costs and taxes and fees, and the address and delivery address.
At the time of formalizing the order, it will be understood that the user gives his express consent to these GENERAL TERMS AND CONDITIONS OF CONTRACT.
At the time of payment, the user gives his express consent, in addition, to the SPECIAL CONDITIONS.
All prices are in euros, unless another currency is expressly indicated.
In the detail of each product, its price and characteristics are specified. This price includes taxes and fees but does not include shipping costs. The total price including shipping costs of the order can be viewed by accessing the “Shopping Cart”.
PURCHASE PROCESS: ORDER, ORDER REVIEW, PAYMENT, ACKNOWLEDGMENT OF RECEIPT AND DELIVERY AND INVOICE
The purchase process involves 5 different phases:
ACKNOWLEDGMENT OF RECEIPT
We only deliver within Spanish territory. If you want to receive your order outside of Spanish territory, you can buy the books by accessing the book that interests you, within the web, and clicking on the “Amazon” button. In any case, you can contact us through the email firstname.lastname@example.org or by phone +34 689527786.
To formalize the Order, you must select the product, the number of units you want to purchase and verify that your choice is correctly specified in the “Shopping Cart”, in the upper right margin of the Web.
El precio indicado en la ficha de características del producto sólo se refiere a su coste (incluidos impuestos y tasas), pero aún no incorpora los gastos de envío, pues éstos pueden variar en función de las unidades adquiridas y del domicilio de entrega. En el “Carro de la compra” podrás ver el precio total del pedido, incluidos los gastos de envío.
Cuando clickes sobre el botón “Comprar ahora”, de forma automática serás redirigido a la pantalla principal del “Carro de la compra”. En el “Carro de la compra” podrás realizar diferentes acciones:
- Actualizar el pedido indicando una nueva cantidad de unidades.
- Eliminar un producto del pedido.
- Indicar que quieres comprar un producto sujeto a preciopulsando el botón “Finalizar compra”.
Una vez hayas verificado que el pedido es correcto, pulsa el botón “Finalizar compra” y serás redirigido a la pantalla de confirmación del pedido.
Para realizar el pedido, debes indicar el medio a través del cual vas a realizar el pago. Para ello te ofrecemos dos opciones: Pago con tarjeta de crédito (Redsys) , PayPal, Bizum al teléfono 689 52 77 86 o bien transferencia bancaria directa.
Si escoges la opción de pagar con tarjeta de crédito, serás redirigido a la plataforma de pago específica del proveedor de medios de pago.
If you prefer to make a bank transfer or a Bizum, you must send a screenshot to the email email@example.com , indicating your name, surname and full address. From there you will receive, within 24 hours, the confirmation of an order.
Any questions you can write to firstname.lastname@example.org or write us a WhatsApp to keep in mind that you must indicate your name and surname as a payment reference. The order will not be processed until the receipt of the transfer has been confirmed in the account with IBAN ES2100730100560630755578. If you have any questions, we will be happy to help you on the phone +34 689527786.
The contract will be perfected in its general and particular conditions when the user makes the payment. By default, the contract and other documents that we can provide you will be written in Spanish.
Acknowledgment of receipt
Within 24 working hours from the moment we confirm the payment of the order, you will receive an automatic email with the details of the purchase.
This email is the ACKNOWLEDGMENT OF RECEIPT.
The ACKNOWLEDGMENT OF RECEIPT the specification of the products and requested quantity, total price (taxes, fees and shipping costs included), identification data of the client and data of the address where the product is to be delivered.
If you find an error in the data, please send us an e-mail to email@example.com , or call us at +34 689527786 so that we can correct it.
In addition to this electronic receipt, we may contact you by phone to verify that the order details are correct and that there have been no problems during the purchase process.
From the moment the payment is verified, if your address is in Spain, we will proceed to send the product by ordinary mail according to the current postal rates.
The order should not take more than 72 working hours to reach its destination. However, the maximum legal guaranteed delivery period will always be 30 days.
In the event that the delivery must be made outside of Spanish territory, it is necessary for the user to contact us to specify the method, the term and the shipping costs. For this you can send us an email to firstname.lastname@example.org or by phone +34 689527786.
The delivery times indicated in the ACKNOWLEDGMENT OF RECEIPT -or in any section of the legal texts of this website- are estimates that are perfectly met in most cases. However, they are not guaranteed delivery times and therefore should not be considered infallible.
When you receive the product, verify that it has arrived in perfect condition.
RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase, within a period of 14 calendar days following the delivery of the products, unless the purchased product is an exclusion provided for in the General Law for the Defense of Consumers and Users.
To exercise the right of withdrawal, you must notify us by email email@example.com, provided that you fully identify yourself, include all the order data and a valid email for communications.
If you have any questions you can also call us at +34 689527786.
Once your request to exercise the right of withdrawal has been received, we will send you an ACKNOWLEDGMENT OF RECEIPT to the email you have provided.
Consequences of withdrawal:
When you exercise the right of withdrawal, returning the products -within 14 calendar days from the communication of the exercise of the right-, all the sums paid, including the delivery costs, will be refunded. .
ATTENTION: The direct costs of returning the product, however, will be borne by the customer.
We will proceed to make the refund using the same means of payment used by you in the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided us with proof of their return.
The refund will take place before 14 calendar days have elapsed from the date on which we have received the goods or proof of their return.
In any case of return, the product should be returned in its original outer box or packaging and should include all the original documentation, as received at the delivery address. It should also be well protected as far as possible to avoid damage in transit.
The customer will be responsible for the decrease in the value of the goods if they manipulate them other than that necessary to establish their nature or characteristics.
LEGAL GUARANTEES AND CLAIMS
When you receive your package, make sure that the products have not been damaged during transport and that all the products ordered are in it and that the quantities delivered are also correct.
In the event that the purchased product has a manufacturing defect or does not conform to the contract, the customer will have a 2-year post-sale guarantee from the date of delivery of the product to his home, for the repair or replacement of the purchased product.
In these cases, all costs, including delivery and return, will be at our expense. You can request a refund or a reduction in the price of the product when the repair or replacement of the product has not taken place in a reasonable time.
If you have to make a claim, do not hesitate to contact us by e-mail firstname.lastname@example.org .
We always try to guarantee the total availability of our services and the information on the Web page, but on occasions it is possible that certain information or sections are not accessible, so we do not assume any type of responsibility for the availability of the contents and the services.
The contents or elements of the olgamaeso.com website are subject to constant evolution, so we reserve the right to modify them, either totally or partially, at any time and without prior notice.
We are not responsible for:
- That the service is always available on the Internet without interruption, 24 hours a day, 365 days a year.
- Any delay, application error or failure to comply with the free benefits.
Access and / or use of the Web and any of its elements or contents or the inclusion or download of third-party content will be carried out under the user’s own, strict and exclusive responsibility. We exclude the recognition of any guarantee, whether express or implicit, and we decline all responsibility for the use of the website.
To identify and correct possible errors, you can contact us via email email@example.com .
MODIFICATION OF THE TERMS AND CONDITIONS
We reserve the right to modify the present text of the Terms and Conditions at any time, without retroactive character.
Each purchase implies the acceptance of the Terms and Conditions in force at the time of formalizing the transaction. We recommend that you keep a copy of this document as of the date of your order, as we will not archive this version and we will not make it accessible once modifications have been made.
APPLICABLE LEGISLATION AND JURISDICTION
These Terms and Conditions and the transactions carried out through the Web are governed by current Spanish regulations that are applicable to it.
These Terms and Conditions have been originally drafted in Spanish. The user who uses the services of the Web accepts that the Spanish version of this document will prevail over any version of it in another language. Any other version published on this website -except for error or omission- is intended to be a faithful translation of the original.
For the resolution of disputes that may arise as a result of the provisions of these provisions, and expressly waiving any other jurisdiction that may correspond, the client agrees to submit to the jurisdiction of the Courts and Tribunals of Barcelona, except in the case that the client is a private consumer domiciled in another town.
In any case, the rules of Private International Law, the Spanish regulations for Consumers and Users and any other that may be applicable will be applied.
Last revision of this legal text: March 12, 2017
INFORMATION TO THE CONSUMER AND USER
ON THE EXERCISE OF THE RIGHT OF WITHDRAWAL
Right of withdrawal:
You have the right to withdraw from this contract within 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you (other than the carrier), has acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us: your name, your full address, your telephone number, your fax number (if you have it) and your email address, in addition to your decision to withdraw from the contract through an e-mail to firstname.lastname@example.org .
If you use this option, we will notify you without delay in a durable medium (for example, by email) of the receipt of said withdrawal.
To meet the withdrawal period, it is enough that the communication regarding the exercise of this right by you, is sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive mode of ordinary delivery than offer) without undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract.
We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided us with proof of their return, depending on which condition is met first.
You must return or deliver the goods directly to:
P.O. Box 405
The goods must be delivered without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
You must bear the direct cost of returning the goods.
To check the current price at all times, it is recommended to consult the Correos page directly:
You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.